Terms of sale

1 · Who we are

This site is operated by ASB Group Services Limited, registered in England and Wales, company number 14114793. Contact: shop@asbgroupservices.uk, 01483 496 1628. The registered office is a correspondence address, not a shop.

2 · The contract

Prices, styles and sizes on this site are an invitation to order, not an offer. Your order is placed when you pay; the contract is formed when we send the dispatch email. If a style turns out to be unavailable after you have paid, we will tell you and refund that item in full rather than substitute something else.

We sell to consumers. If you are buying for resale, write to us first — the terms here are not a wholesale agreement.

3 · Prices and payment

All prices are in euros and include delivery within the European Union. The price you see at checkout is the price you pay; there is no separate shipping charge added later. Payment is taken at checkout by card through our payment provider. If a payment is declined, no order is created.

We may change prices, but a change never affects an order already placed.

4 · Delivery

We deliver within the European Union in 2–4 working days from dispatch, tracked. The risk in the goods passes to you on delivery. If a parcel is lost or damaged in transit, tell us and we will deal with the carrier — you do not have to.

5 · Cancellation and returns

As a consumer in the EU or UK you may cancel within 14 days of receiving the goods without giving a reason. We extend that to 30 days on the conditions on the orders and returns page: unworn, indoors only, in the original box. You pay return postage unless the item is faulty or incorrect. Refunds are made within 14 days of the returned pair reaching us.

Your right to cancel does not apply to a pair that has been worn outdoors, or to anything made to your own specification.

6 · Faulty items

Goods must be as described, of satisfactory quality and fit for purpose. If a pair is faulty, we will repair, replace or refund it, and we cover the postage. This is in addition to the cancellation right above and to your statutory rights, which are not affected by anything on this page.

7 · Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow to be excluded. Subject to that, our liability for a breach of these terms is limited to the price paid for the goods concerned. We are not liable for losses that were not foreseeable when the contract was made, or for business losses such as lost profit.

8 · Law and contact

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the EU or UK, this does not deprive you of the protection of the mandatory rules of your own country, or of the right to bring proceedings there.

Complaints go to shop@asbgroupservices.uk and are answered within two working days. We would always rather resolve a problem directly than have you give up on a pair.

Last updated 18 October 2026.