From checkout to a return

Ordering

Choose the style, the size and the colour, then check out in euros. You will get an order confirmation by email within a few minutes of paying; if it has not arrived, look in the spam folder before writing to us. If you have mistyped the size or the address, write to shop@asbgroupservices.uk as soon as you can — we can usually correct an order before it is packed, but not after it leaves.

Payment is taken at checkout. If a card is declined, the order is not placed and no money moves.

Delivery

We ship across the European Union. Delivery is included in the price you see and takes 2–4 working days from dispatch. Every parcel is tracked and the tracking link is emailed when the label is created.

We do not ship outside the EU from this site. If you are elsewhere and want a pair, write to us first and we will say honestly whether it is possible rather than take an order we cannot fulfil.

Returns

You have 30 days from delivery to return a pair. The conditions are the ordinary ones for shoes:

• Unworn, indoors only — try them on a carpet, not on pavement.
• In the original box, with any dust bags and tissue.
• The sole must be unscuffed. A sole worn outdoors cannot be resold and we cannot accept it.

To start a return, email shop@asbgroupservices.uk with your order number and the style you are returning. We will reply with the return address and what to write on the parcel. Return postage is paid by you unless the pair is faulty or we sent the wrong item.

Exchanges

For a different size of the same style, say so in the same email and we will hold the size while your return is in transit. If the size has gone, we will tell you before you post anything, and you can take a refund instead. One size exchange per order is free of a second delivery charge.

Faults

If a pair arrives damaged, or fails in normal wear, send a photograph of the fault and the sole with your order number. We will repair, replace or refund — and we will not ask you to pay postage for a fault that is ours. Your statutory rights apply in full and nothing on this page reduces them, including the 30-day window above.

Refunds

Refunds go back to the original payment method within 14 days of the returned pair reaching us and passing the check above. We will email you when it is processed. Your bank may take a further few days to show it.

Wrong size, unsure of a material, or a question before you buy: the fit page has the size table and the width of our last, and the contact page reaches a person.